No Returns or refunds on custom-made products

Every Valkyrian Hair topper is made to order especially for you according to the selections, measurements and preferences you provide. Because your topper is made to your specifications and is not a standard ready-made product, the standard right of withdrawal does not apply to custom-made or personalised products.

We therefore ask you to choose carefully before placing your order. If you are unsure about colour, length, cap size, measurements, hair texture, attachment method or any other detail, please contact us before ordering — we are happy to help you make the right choices.

At checkout, please use the Special Instructions box to tell us all preferences and special requests you would like us to consider when creating your topper. Please double-check your selections and measurements before completing your purchase.

This does not affect your statutory consumer rights. If your topper arrives faulty, damaged or defective, please contact us as soon as possible by email at info@valkyrianhair.com so that we can assess the issue and arrange an appropriate solution.

Refunds on faulty, damaged or defective products

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@valkyrianhair.com